Frequently Asked Questions

What is MyBookie?

MyBookie is an online sportsbook that has the experience, know-how, and integrity that you need in your sportsbook. We are fully licensed in Curacao.

Where do I find my account number and password to log in?

You will receive your account number and password as soon as you join. We’ll also send it to you via email. If you don’t see it in your inbox, please be sure to check your junk folder.

I’ve lost my password. How do I retrieve it?

If you need help resetting your password, please go to “Login” and click “Forgot Password?” Enter your email and we will send you a link to reset your password. If you don’t receive the email, please contact our customer service team at 844-866- BETS (2387).

Where can I see my available balance?

Once you are logged in your account, you will find your available balance right below your name in the upper-right corner of the screen.

What are the costs to join?

We will never charge fees to join MyBookie.

What credit cards do you accept?

We accept Visa and Mastercard.

My credit card was declined. Why?

Your card could be declined for many reasons. Often it’s because your card is blocked for international transactions. Please contact your bank and ask them to allow your account to execute international transactions. Alternatively, you can try any of our other simple and fast deposit methods.

In addition to credit cards, what other methods can I use to deposit money?

We can accept cash deposits via person-to-person transfers and cashier’s checks. Log in to your account and click on “Cashier” to learn how to easily and quickly fund your account online. You can also contact our Customer Service Department to receive instructions on how to deposit funds.

How do I claim my bonus?

Most deposit bonuses are only given on a request basis. Please enter the “Promo Code” for the bonus you want when you are creating your account. You can also enter the Promo Code by clicking on the “Deposit” link on the navigation bar when you log in to your account. If your account is eligible to receive a bonus, it will be added promptly.

What bonuses do you offer?

We always offer several promotions to our players. Visit our bonuses page for available promotions.

Can I use my free play on any type of bet?

You can use your Free Play on straight bets and parlays on any sport, including props and live betting, on maximum odds of 200/1 with a maximum winning amount of $2000 per wager. 

What is a rollover requirement?

A “rollover requirement” is an amount you must bet (graded, settled wagers only) before requesting a payout. You do not need to win or lose that amount. You simply need to put that amount into action.

How do I calculate it?

For example, this bonus has a 10x rollover. When you deposit $100, we will give you a bonus of $50. The rollover is 10x the deposit + bonus. Therefore:

$100 + $50 = $150

$150 x 10 = $1,500

That means you will need to put $1,500 in action before cashing out. The bets are cumulative. So the more you play, the sooner you will meet your rollover and be ready to cash out your winnings!

How can I avoid rollover requirements?

You can decide if you would like to receive the bonus at the time of your deposit.

How can I find out my rollover requirement?

Email help@mybookie.cr and we’ll let you know just how close you are to being eligible for your payout.

How do I collect my winnings?

You can request a payout online at any time. Log into MyBookie, click on “deposit”, select the “payout” option and follow the easy instructions. We ONLY process payouts Monday thru Friday, and unlike the industry standard of a week, you can get your payouts approved and sent within 48 hours

  • Please allow 48 hours during the business week for your payout request to be reviewed.
  • Payouts are reviewed and processed Monday through Friday, between 8 AM and 2 PM ET, with the exception of holidays. Important: Please note that Identity Verification and other documentation often are required. Payout requests will not be completed until all requested documentation has been submitted, received and approved by MyBookie staff.
  • Upon approval, and depending on the payout method you’ve requested, your payout may take a few hours (Bitcoin) to a few days (for transactions involving banking entities). Feel free to ask our customer service department for additional information regarding time frames for different payout methods.
  • When you request a payout, simply complete the SMS account verification process. Select clients may be required to email a copy of a valid photo ID and copies of the front and back of each card used.

    Important Notice: The SMS verification needs to be completed. Select clients may be required to email a copy of a valid photo ID and copies of the front and back of each card used. Skipping this step will result in your payout being canceled.

How do I collect when I win?

We will settle your wagers within 5 minutes of the result or score becoming final. Once we settle your wager, we return your risk plus your winnings to your account. Cashing out is easy via e-check, wire transfer or Bitcoin, depending on your preference. Your account must be verified before we’ll process payouts. Please contact our documents team via email at docs@mybookie.cr for verification steps.

What bet types does MyBookie offer?

We accept all bet types: teasers, straight bets, moneyline bets, round robin, “if” bets and parlay bets. If there’s a bet type out there that we don’t currently accept, just ask. We’ll take it!

What are MyBookie’s wagering limits?

Bet minimums are $2 through our internet sportsbook and $25 on the phone. Bet maximums are $1,000 through our internet sportsbook and limited only by the money in your account on the phone.

Can I make Casino wagers?

Yes. MyBookie offers a full casino with Las Vegas-style games, including blackjack, craps, baccarat and slot machines.

Can I use a single login and account to access the Casino, Racebook and Sportsbook?

Yes. A single account will allow you access to everything that MyBookie offers.

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