Frequently Asked Questions
What is MyBookie?
MyBookie is an online sportsbook that has the experience, know-how, and integrity that you need in your sports book. We are fully licensed in Costa Rica.
Where do I find my Account Number and Password to log in?
You will receive your Account Number and password as soon as you join and we will also send it in an email. If you don’t see this in your inbox please be sure to check your junk folder.
I’ve lost my password; how do I retrieve it?
If you’ve forgotten or lost your password you can retrieve it by contacting our Customer Service Team at 844-866-2387 where you will be asked the security question that you used when you created your account.
Where can I see my available balance?
After you log into your account you will be able to see you available balance by clicking on the “Home” link on the navigation bar.
What are the costs to join?
We will never charge fees to join MyBookie.
What credit cards do you accept?
We accept Visa and Mastercard.
My credit card was declined, why?
Your card could be declined for many reasons. Often your card may be blocked for international transactions. Please contact your bank and ask them to allow your card for international transaction. You can alternatively try any of our other simple and quick deposit methods in the cashier.
I used my credit card to fund my account, what documents do you need for me to request a payout?
When you request a payout, you will need to complete one Credit Card Verification form for each credit card you use to deposit funds along with the following documents:
- A photocopy of your government issued photo ID (e.g., your driver’s license).
- Photocopies of the front and back of your credit card.
In addition to credit cards, what other methods can I use to deposit money?
We can accept cash deposits via person-to-person transfers, cashier’s checks and bank wires. Log in to your account and click on “Cashier” to learn how to easily and quickly fund your account online. You can also contact our Customer Service Department to receive instructions on how to deposit funds.
How do I claim my bonus?
Most deposit bonuses are only given on a request basis. Please enter the “Promo Code” for the bonus you want when you are creating your account. You can also enter the Promo Code by clicking on the “Home” link on the navigation bar when you log in to your account. If your account is eligible to receive a bonus, it will be added promptly.
What bonuses do you offer?
We always offer several promotions to our players. Visit our bonuses page for available promotions.
How do I collect my winnings?
You can request a play-out any time via the online cashier. Log into your MyBookie account, click on “deposit”, select the “payout” option and follow the easy instructions. You can also request a payout by contacting our Customer Service Department toll free 844-866-2387. We ONLY process payouts Monday thru Friday, and unlike the industry standard of a week, you can get your payouts approved and sent within 48 hours.
- Please allow 48 business hours for your payout request to be reviewed.
- Payouts are reviewed and processed Monday thru Friday, between 8:00 am ET to 2:00 pm ET, with the exception of Holidays. Important Notice: Identity Verification and other Documentation are often required. Payout Requests will not be completed until all requested documentation has been submitted, received and approved by MyBookie Staff.
- Upon payout approval, and depending on method requested, your payout may take between a few hours, in the case of Person to Person Transfers, to a few days (for transactions involving banking entities) to reach you. Feel free to ask our customer service department for additional information regarding time frames for different payout methods.
How do I collect when I win?
MyBookie offers wagering on NFL Football, College Football, NBA & NCAA Basketball, MLB Baseball, NHL Hockey, Canadian Football, Golf, Boxing, Mixed Martial Arts, WNBA Basketball, Auto Racing including NASCAR and Formula 1, and Tennis.
We also offer wagering on 45 combined harness, quarter and thoroughbred race tracks in North America as well as all of the soccer leagues including La Liga, the Premier League and MLS.
What bet types does MyBookie offer?
We accept all bet types: teasers, action points, straight bets, moneyline bets, round robin, if bets and parlay bets. If there is a bet type out there that we don’t currently accept, just ask, we’ll take it!
What is MyBookie’s wagering limits?
The minimum bet over the Internet is $10 with a maximum of $1,000. The minimum over the phone is $25 with no maximum. If you have the money in your account, you can make the bet.
Can I make casino wagers?
Yes, you can. MyBookie offers a full casino with Las Vegas Style games including blackjack, craps and baccarat and slot machines.
Can I use a single log-in and account to access the casino, racebook and sports?
Yes, you can. Your single account will be the one that allows you access to everything that MyBookie offers.