Complaint | Share your Experience

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Customer Complaints at MyBookie Sportsbook & Casino

Not everyone agrees with our statement that “We offer the best sports betting around the world” – MyBookie.AG, take a look at what our customers had to say.

Read Complaints & Bad Experiences

3.1 rating
3.1 out of 5 stars (based on 229 reviews)
Very good34%


1.0 rating
3 months ago

I was really enjoying Mybookie until I got absolutely robbed this past weekend. Bet some trifectas in the Preakness Stakes. Luckily (or unluckily as it turns out) hit a nice one with War of Will on top and all underneath. Thought it was a good score. Until it wasn’t.
I knew online sportsbooks usually have limits on payoffs. But I had no idea how low the Mybookie ones are. Apparently Pimlico is considered a “B” track so payoffs are capped at $750 for a $1 wager. I had a .50 cent trifecta so got back $375. The parimutuel payoff was $2350. I was not paid out nearly 2 grand.
Big races such as the Triple Crown races should be capped higher. This makes no sense and people must be getting absolutely robbed by Mybookie. I feel like they should up the cap or at least make the rules more visible that this could happen.
Very dissatisfied with this sportsbook.


Response from MyBookie Online Sportsbook

Hello Tim,
We’re sorry for any inconvenience caused. As you mentioned, there is a maximum payout based on the track and type of bet. All of the horse race information can be found on our Sportsbetting and Wagering Rules here. We’ll be sure to take your feedback into consideration for future events.


5.0 rating
3 months ago


Jordon Taylor Collins

Live Bet

4.0 rating
3 months ago

I don’t like how you can’t parlay live bets

Hassan Makled

Review of Mybookie Sportsbook

4.0 rating
3 months ago

Overall, I would say my experience with Mybookie has been very good. They have a wide variety of things to wager on and the lines are competitive with other non reduced juice books I use. Their bonuses are very good and can be used on variety of betting options. My first withdrawal was delivered in the advertised time frame. The only small complaint I have would be on my bitcoin withdrawal I was shorted about 2%, but after contacting customer support they credited my account with the missing funds. So I give them 4 out of 5 stars.


Response from MyBookie Online Sportsbook

Thank you Mike for your detailed review.
We are glad to hear that your overall experience has been satisfactory thus far.
As for problems such as the one you mentioned, our customer service team is available 24/7 to help resolve these kinds of issues. We apologize for the inconvenience you must have felt.

Better lines than Bovada and fast payouts

4.0 rating
3 months ago

I left Bovada to use my bookie and have been satisfied overall. While the rollover and compound rollovers on bonuses seem to be kind of a rip off, a lot of online books use similar method to entice customers. My bookie has the second fastest bitcoin payouts of any book I use. The deposit verification was a lot easier than other sites. Overall It was one of the best online books for beginners and offers just about any bet I would like.