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Customer Complaints at MyBookie Sportsbook & CasinoNot everyone agrees with our statement that “We offer the best sports betting around the world” – MyBookie.AG, take a look at what our customers had to say.
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After one week of playing poker I have a had a good experience. However, I would like the site to make their chat feature more user friendly. Currently they combine a readout of player action with chat and it is almost impossible to carry on a conversation.
Solid, no issues
So far so good, I’ve never had issue cashing out. I play small bets but have built up to 3k and had no issues cashing out. One time I had a bonus on my account (I’m usually not accepting them when I deposit). When I asked them to remove from my account so I could avoid the rollover requirements, they removed it and let me cash out my winnings. Pretty solid customer service in my opinion as I don’t doubt that I accidentally left the option to “yes” to accept the bonus when I made that one deposit.
Great site, quick payouts, great bonuses, but can still improve.
MyBookie is one of 4 sites I use primarily for sports and casino. They have great bonuses with standard rollover requirements. The two spots I wish for improvement are with customer service and payout amounts. $2000 max payout a week for a site this large seems low. Also I have had difficulties with customer service reps… while easy to get in touch, not all seem knowledgeable about the casino games, and have been treated rude and even hung up on before. Although rare, it is the reason why I cannot give 5 stars.
Slowest at grading I have ever experienced in 25 plus years of on line wagering!
Bet receiving very good. Wager grading slowest ever experienced in many years especially on game days when balance is down.
Response from MyBookie Online Sportsbook
You’ve provided us with great feedback. As for grading times, we need to wait until the official result is confirmed, though we are constantly working to settle wagers quickly as possible. Please keep in mind you can contact us in regards your account and we will be more than glad to assist you.
Solid book to have as a part of your arsenal
Easy deposit and timely withdrawals with bitcoin option. Clean and appealing site, easy to navigate, good on mobile with quick log in access.
Downsides -Low prop limits, limiting on parlay options. No cash out option with a bet